Accessibility Statement

Our Approach to Accessibility

We aim to provide website content that is straightforward to understand and reasonably easy to navigate.

Our approach to accessibility includes consideration of:

• Clear and consistent page structures
• Readable text and appropriate spacing
• Clear headings and content sections
• Descriptive links and buttons
• Keyboard-based navigation where supported by the website
• Responsive layouts across different screen sizes
• Clear contact and enquiry routes

Accessibility is an ongoing consideration, and we may make changes to the website where improvements are identified.

Page Structure and Navigation

We aim to organise information into clearly defined sections so that visitors can understand the purpose of each page and find relevant information more easily.

Headings, navigation links and content sections are used to create a consistent structure throughout the website.

Important information about our services, how the assessment process works and how to contact us is provided through clearly labelled pages.

Fonts, Text and Readability

We aim to use clear typography, suitable text sizes and sufficient spacing to make website content easier to read.

Content is divided into shorter sections where appropriate rather than presenting large amounts of information as one continuous block.

Visitors may also be able to adjust text size using their browser or device accessibility settings.

Increasing text size or zooming the page may change the visual layout of some pages, but the underlying information should remain available.

Keyboard Navigation

We aim to ensure that important website functions and navigation can be used with standard keyboard controls where supported by the website and the relevant browser.

This includes navigation between links, buttons and interactive elements using keyboard controls such as the Tab and Enter keys.

Some third-party website components or embedded services may operate differently and may have their own accessibility characteristics.

Images and Visual Content

Where appropriate, images may be accompanied by alternative text or other contextual information to help explain their purpose.

Decorative images may not require descriptive alternative text.

We aim to avoid relying solely on visual information to communicate important service or contact information.

Forms and Enquiries

Our enquiry and assessment forms are intended to provide a straightforward way to contact TSALACH Help.

Form fields are labelled according to the information requested, and we aim to keep the information required proportionate to the purpose of the enquiry.

If you experience difficulty completing an online form, you can contact us directly by telephone or email instead.

Mobile and Different Screen Sizes

The website is designed to respond to different screen sizes, including desktop computers, tablets and mobile devices.

Page layouts may change depending on the screen size being used. We aim to keep important content, navigation and contact information usable across supported devices.

Assistive Technologies

We aim to make the website compatible with commonly used browsers, operating systems and accessibility features where reasonably possible.

Depending on the device and software being used, visitors may use features such as:

• Screen readers
• Browser zoom
• Operating system text-size settings
• Keyboard navigation
• Other device accessibility settings

The experience may vary depending on the browser, device, assistive technology and third-party components being used.

Third-Party Content

Some parts of the website may rely on third-party services, plugins or embedded content.

Although we aim to use suitable services and keep the website accessible, we cannot always control the accessibility of third-party systems or changes made by their providers.

If you encounter an accessibility problem caused by third-party content, please let us know so that we can consider the issue and, where possible, identify an alternative way to provide the relevant information.

Accessibility Limitations

We aim to improve accessibility, but some parts of the website may not currently provide the same experience for every visitor or every assistive technology.

Website content, plugins, embedded services and browser behaviour can change over time. This means that accessibility may also vary between devices and software.

If you find something that is difficult to use or understand, please contact us rather than assuming that an alternative is unavailable.

Alternative Ways to Access Information

If you are unable to use part of the website or need information in another format, please contact TSALACH Help.

Where reasonably possible, we will consider the nature of the request and discuss an alternative way of providing the information or communicating with you.

This may include contacting us by telephone or email instead of using an online form.

Reporting an Accessibility Problem

If you experience a problem using this website, please let us know. Your feedback can help us identify areas where the website could be clearer or easier to use.

When contacting us, it is helpful to tell us:

• Which page or part of the website caused the problem
• What you were trying to do
• What happened
• Which device or browser you were using, if known
• Whether you need the information in another format

You do not need to provide technical information if you are not sure what caused the problem.

Contact TSALACH Help

If you have difficulty using the website, need help accessing information or would prefer to communicate with us directly, please contact TSALACH Help.

Ongoing Improvements

Accessibility is an ongoing process. We may review website content, page structures, forms and interactive features from time to time to identify opportunities for improvement.

Feedback from visitors is one of the ways we can identify practical improvements, particularly where a visitor has experienced difficulty accessing information or completing an enquiry.