Privacy Policy

Who We Are

TSALACH Help is the trading name and website brand used by TSALACH SERVICES LTD.

TSALACH Help is not a separate legal entity from TSALACH SERVICES LTD. The website and services presented under the TSALACH Help name are operated by TSALACH SERVICES LTD.

For data protection purposes, TSALACH SERVICES LTD is the organisation responsible for determining how and why your personal information is processed in connection with this website and the services described on it.

Data Controller

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, TSALACH SERVICES LTD is the data controller for personal information collected through this website and in connection with enquiries and support arrangements.

If you have questions about how your personal information is used, you can contact us using the details provided in this Privacy Policy.

Information We May Collect

Depending on how you interact with our website, we may collect different types of personal information.

Information You Provide

When you contact us, submit an enquiry or request an assessment, you may provide:

• Full name
• Email address
• Telephone number
• Preferred contact method
• Preferred appointment date or time
• Information about the type of support you are looking for
• Information included in your enquiry or message
• Other information you choose to provide

Information About Your Support Requirements

If you contact us about practical living support, you may choose to provide information about your circumstances, everyday routines, support requirements or areas where you would like assistance.

Please avoid including unnecessary sensitive personal information in website forms or general enquiries.

Technical Information

When you use our website, certain technical information may be collected automatically.

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Approximate time and date of visits
• Referring website or source
• Basic website usage information

How We Collect Personal Information

We may collect personal information when you:

• Complete a contact form
• Submit a support enquiry
• Request an assessment
• Contact us by email
• Contact us by telephone
• Communicate with us about an existing enquiry or support arrangement
• Use or interact with our website

We may also receive information from another person where they are appropriately contacting us on behalf of an individual.

How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries
• Responding to customer support requests
• Arranging an initial discussion
• Arranging or confirming an assessment
• Understanding the type of practical support being requested
• Discussing possible support arrangements
• Communicating about an existing support arrangement
• Responding to questions about residential living
• Managing communications with you
• Maintaining appropriate business records
• Protecting the security of our website and systems
• Complying with legal and regulatory obligations
• Establishing, exercising or defending legal rights where necessary

We will only use personal information for appropriate and lawful purposes.

Legal Basis for Processing

Where the UK GDPR applies, we rely on one or more lawful bases for processing personal information, depending on the circumstances.

Consent

Where you have voluntarily provided information and consent is the appropriate legal basis, we may process your information based on your consent.

Contract

Where processing is necessary to take steps at your request before entering into an arrangement, or to manage an agreed service arrangement, we may rely on the contractual basis where appropriate.

Legal Obligation

We may process personal information where necessary to comply with a legal obligation.

Legitimate Interests

We may process information where this is necessary for our legitimate interests, provided that these interests are not overridden by your rights and interests.

Information Submitted Through Forms

Information submitted through our website forms is used to understand and respond to your enquiry.

Information submitted through the Book an Assessment form may be used to:

• Understand what type of support you are looking for
• Review your preferred appointment information
• Contact you to discuss your enquiry
• Arrange or confirm an assessment
• Discuss possible next steps

Submitting an online form does not automatically create a confirmed appointment or support arrangement.

Sensitive Personal Information

Some information about an individual's circumstances may fall within special categories of personal data under the UK GDPR.

We recognise that enquiries relating to practical living support may sometimes involve personal or sensitive information.

You should therefore avoid providing unnecessary sensitive information through general website forms.

Where sensitive information is genuinely required for a particular purpose, we will seek to handle it in accordance with applicable data protection requirements and use an appropriate lawful basis.

How We Share Personal Information

We do not sell personal information.

We may share personal information where this is reasonably necessary for the purposes described in this Privacy Policy.

• Website hosting and technical service providers
• Website form or communication service providers
• IT and security service providers
• Professional advisers where necessary
• Relevant service providers acting on our instructions
• Public authorities or regulators where required by law

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and confidentiality requirements are in place.

Website and Technical Service Providers

Our website may use third-party providers to operate certain technical functions.

These may include services used for:

• Website hosting
• Website security
• Contact forms
• Email communication
• Website analytics
• Cookie management
• Technical maintenance

The specific providers used may change from time to time as the website and its technical requirements develop.

Where third-party providers process personal information on our behalf, their processing may be subject to their own privacy policies and contractual data protection requirements.

Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Essential website functions
• Website security
• Remembering certain website preferences
• Understanding website usage
• Improving website performance

Where required, non-essential cookies will only be used in accordance with applicable consent requirements.

For more information, please see our Cookie Policy.

How Long We Keep Personal Information

We do not keep personal information for longer than reasonably necessary for the purposes for which it was collected.

The appropriate retention period may depend on:

• The nature of the information
• The purpose for which it was collected
• Whether an enquiry becomes an ongoing service arrangement
• Legal or regulatory requirements
• Accounting and business record requirements
• The need to establish, exercise or defend legal claims

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of where appropriate.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Unauthorised disclosure
• Alteration
• Destruction

However, no website, electronic communication system or method of storing information can be guaranteed to be completely secure.

You should therefore avoid sending unnecessary sensitive information through ordinary website forms or unsecured communications.

Your Data Protection Rights

Depending on the circumstances and subject to applicable legal requirements, you may have rights under UK data protection law, including:

• The right to be informed about how your information is used
• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent

These rights are not absolute and may be subject to legal conditions or exemptions.

If you would like to exercise a data protection right, please contact us using the details provided below.

Withdrawing Consent

Where we process your personal information based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.

In some circumstances, we may continue to process information where another lawful basis applies or where we are required to retain certain information by law.

Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children's Information

Our website and services are intended to be used in relation to adult practical living support.

We do not knowingly use the website to collect personal information from children for purposes unrelated to the services described on the website.

If you believe that personal information relating to a child has been submitted to us unnecessarily, please contact us so that we can review the information.

International Transfers

Some website or technology providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

This may include using an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism where required.

Data Breaches

If we become aware of a personal data breach, we will assess the incident and take appropriate steps in accordance with applicable data protection requirements.

Where notification to the Information Commissioner's Office or affected individuals is legally required, we will take the necessary action within the applicable timescales.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services
• Our website
• Technology used by the website
• Data protection requirements
• How personal information is processed